Frequently Asked Questions
How much is shipping?
Shipping costs are based on the weight and dimensions of the package and the distance to the location we are shipping. Shipping costs are calculated using current real-time UPS shipping rates. If you want a shipping cost estimate, simply proceed to checkout and the various shipping options and their respective costs will be displayed once you provide your shipping address information.
How long will it take to get my order?
Next Day Air, Second Day Air and Three Day Select orders go out the same business day if received before 11 am Pacific Time. Ground orders typically ship within 24 hours and take 2 to 7 business days to arrive in the USA. Delivery time of International orders varies based on the country.What countries do you ship to?
Our online store is set up for US and Canada orders. We can ship to many other locations worldwide. Please contact us by phone (toll free 1-866-285-5212) or click for live chat if you need to place an order outside of the US and Canada. One of our friendly sales agents will happily assist you with your order.Where is your company located?
Our company is located North of Seattle Washington near Everett in the city of Marysville. We are strategically located near West Coast ports where many of our products arrive from overseas. This location reduces the cost to get goods to our warehouse in the Pacific Northwest.Do you have a “brick and mortar” store I can visit?
We do not have any retail stores, however we do have a warehouse in Marysville, Washington. If you'd like to pay us a visit to see our products in person, or pick up an order, please call us toll free at 1-866-285-5212 or click for live chat so that we can be sure to have someone available to assist you.Do you have a catalog?
We do not have a paper catalog, but you can rest assured that our current product offerings and pricing are kept up-to-date on our website.Do you offer any free samples?
Free samples are available for some of our products. Contact one of our sales associates for more information toll free 1-866-285-5212 or click for live chat.Is this site secure?
We utilize state-of-the-art security software on our site. Our site is monitored continually by a McAfee. The McAfee logo on our site shows that our site is secure. For more information about our security measures, click on the McAfee logo, or call us for more information 1-866-285-5212 or click for live chat.Do you offer coupons or promotional codes?
Yes, we do offer promotional codes periodically. To receive a promo code, please subscribe to our email list. When we start a new promotion, you will be emailed the applicable promotional code.What is your return policy?
You can make returns or exchanges via US Mail or UPS with a copy of your SafetyKnivesandCutters.com packing sheet or online payment receipt within 14 days of purchase. Prior authorization from a representative of SafetyKnivesandCutters.com (Vaughan Safety, Inc.) is required by calling 1-866-285-5212 or click for live chat. All returns must be unused and contain all original product packaging and accessories. Shipping charges will not be refunded. Return policy does not apply to custom imprinted items. Other restrictions may apply. Approved returns may be shipped to:Vaughan Safety, Inc.
Attn: Returns
3925 88th Street NE, Suite A
Marysville, WA 98270 USA
Do you offer quantity discount pricing?
Quantity discount pricing is available for many of our products. You can view the quantity discount price level on an individual product page above the “Add to Cart” button. Do you have a minimum order? We welcome orders of any quantity. Some products come in multi-packs which are not sold singly, but the majority of our products are sold in single units.
Do you charge sales tax?
Only orders shipped to the State of Washington are charged sales tax. All other orders are not charged any sales tax.